This Privacy Policy was published 01 September 2025
SEWER DRAINAGE SPECIALIST LTD strive to protect your privacy, ensuring compliance with General Data Protection Regulations (GDPR). Included in this policy, is why we collect personal information, how we use it, how we secure it and the conditions under which we may disclose it to others. This policy applies to those who use our services, marketing, employment applicants and customer contract fulfilment activities.
About SDS Solutions?
SEWER DRAINAGE SPECIALIST LTD also known as SDS Ltd is a specialised cleaning services provider.
When We Collect Personal Data
We collect your personal data whenever you use our services. We also collect your data when you interact us, either in person, over the phone, through social media or our website and enquiry page. We collect personal information from other legitimate sources, such as third-party data aggregators, SDS Ltd marketing partners, public sources, or social media. This data is only used with your consent.
Prior to the collection of data, we carry out an assessment, ensuring that there is an established mutual interest between you and SDS Ltd.
Why We Collect Personal Data
We collect and use your data because of customer service, marketing, and direct sales. We may send you marketing communications which you have requested and consented to from our website or on the phone. These communications are likely to include information about our products and services, events, activities, and promotions of our associated partners’ products and services.
Your data may be used as a result of the following:
Communications because of direct sale purchases.
To communicate content and venue details on a webinar or event you signed up for.
From the ‘Contact Us’ section of our website or other web forms you have completed on the SDS Ltd website (e.g. to download a document/PDF).
As a follow up on requests (customer support, emails, chats, or phone calls).
To provide you with access and services related to SDS Ltd.
To perform contractual obligations, such as order confirmation, license details, invoice, reminders, either with SDS Ltd or one of our suppliers.
Provide notifications about any disruptions to our services or a client’s services we are working with.
To contact you to conduct surveys about your opinion on SDS Ltd products and services.
In order to process a job application.
What Personal Data We Collect
We will collect your title, name, phone number and email address, alongside your company’s details too. Any comments, feedback and questions received from our website, phone calls, emails, documents, meetings, and other activities. Our website may collect your IP address depending on your use of our website. In addition to this, all data sent to us when applying for a job, will be collected. Sensitive personal data and other special categories of personal data will not be collected.
How Long Do We Keep Your Personal Data
Your data collected will be stored by SDS Ltd for as long as we find necessary to fulfil the purpose it was initially collected for. We consider the time taken to answer queries and resolve any issues, whilst complying with legal requirements under applicable laws.
We may preserve your personal data for a reasonable amount of time after our last interaction. Personal data we have collected that is no longer required, will be erased in a secure manner. We may process data for statistical reasons, but in these cases all data will be made anonymous.
Your Personal Data Rights
Your rights to your personal data are listed below:
You have the right to request a copy of your personal data that SDS Ltd holds.
You have the right to request personal data changes to information that may be incorrect or outdated.
You have the right to request that your personal data is deleted when no longer necessary for SDS Ltd to hold.
You have the right to withdraw or amend and consent to your personal data at any time.
You have the right to request SDS Ltd to pass on information to another data controller.
You have the right to restrict your data from further data processing in case there is an issue with the accuracy of this data.
You have the right to object to any data processing.
